Program Support
For issues related to user access, contact our Program Support Desk:
Toll-Free Phone Number: 855.696.2934 and select Option 2 (JAS Launchpad Support)
Email: JAS Launchpad Support ProgramSupport@MilitaryChildCare.com
For Program/Provider User inquiries related to MilitaryChildCare.com (MCC):
Toll-Free Phone Number: 855.696.2934 and select Option 3 (MCC Program Support)
Email: MCC Program Support ProgramSupport@MilitaryChildCare.com
For user inquiries related to the Inspection Management System (IMS):
Toll-Free Phone Number: 855.696.2934 and select Option 4 (IMS Support)
Email: IMS Program Support cypims_supportdesk@militarychildcare.com
For inquiries related to the Certification Management System (CMS):
Toll-Free Phone Number: 855.696.2934 and select Option 5 (CMS Support)
Email: CMS Program Support cmssupport@militarychildcare.com
For persons with a hearing or speech impairment, please dial 711 for the Telecommunications Relay Service to connect you with a Support Desk specialist.